Boyolali – Bureaucratic reform efforts in Indonesia, especially in optimizing village administrative services, aim to realize good governance and meet public demands for high-quality public services. Public service is a crucial aspect of governance intended to fulfill the needs of the community. However, public services often do not function optimally, leading to dissatisfaction among citizens. In fact, delivering quality services is the main goal of public service provision.

Verena Suci Kurniati, a KKN (Community Service Program) student from Diponegoro University, Team II of 2024, has actively contributed to the realization of good governance through a program focused on optimizing administrative services in Ngaglik Village. This program aims to ensure optimal administrative services for the local community. One key initiative is providing clear information about public service procedures for managing population documents. Such information helps residents understand and correctly follow the process, reducing the likelihood of administrative errors.

The program began with interviews with village officials and direct observation to identify issues in the village’s administrative services. The observations revealed that information about service procedures was still unclear. The Ngaglik Village Office lacked clear information regarding service flows and required documents. Typically, villagers had to directly ask the staff about the steps and requirements, and sometimes, they had to return home due to missing documents needed for administrative processing.

This program was conducted in the second and third weeks at the Ngaglik Village Hall. It included the preparation of service flow charts and the creation of a service menu list. In this process, the KKN student collaborated with the village officials, particularly the Village Secretary. The work started with coordinating the service flow, service menu list, and the necessary administrative requirements, followed by designing the materials. Then, a public outreach session was held on Saturday, July 27, 2024, to explain the public service flow to residents. After the outreach session, there was an opportunity for residents to submit feedback via a public service complaint box. The program concluded with the handover of an X-banner detailing the administrative service flow and the public service complaint box to the Village Head and Village Secretary.

This initiative received positive feedback from the community. The service flow chart made the document processing procedures clearer and easier to understand. With the new X-banner, residents hope to feel more comfortable and efficient when handling administrative tasks. In addition, the complaint box helps village officials identify and address public service issues at the Ngaglik Village Office.

Author: Verena Suci Kurniati, Bachelor’s in Public Administration (2024), Faculty of Social and Political Sciences, Diponegoro University
Supervisor: Reny Wiyatasari, S.S., M.Hum
Location: Ngaglik Village, Sambi Sub-district, Boyolali Regency